We may collect and process, and have collected and processed in the last 12 months, a range of personal information including:
Identifiers: Such as a real name, alias, postal address, telephone number, online identifier, internet protocol address, registration codes, product serial numbers, computer/tool identification numbers, email address, account name, social security number, driver’s license number, passport number, other state or national identification number(s), your signature, physical characteristics or description, insurance policy number or other similar unique personal identifiers.
Commercial Information: Such as transaction and purchase information and history.
Financial Information: Such as your billing code, bank account number, credit card number, debit card number or any other financial information.
We do not knowingly collect personal information from children under 16: Our website is not intended for children under 16 years of age. If you are under 16, do not use or provide any information on this website or through any of its features. If you believe we might have any information from or about a child under 16, please contact the data protection manager at: email@example.com.
We collect personal information from a variety of sources, including:
From You. You may directly give us personal information when you:
From third parties or publicly available sources. We will receive personal information from various third parties that confirmed they are authorized to share it with us or other public sources, such as:
We may use your personal information in the following ways:
Business Uses, such as:
Monitoring & Recording: To handle any calls, chats or other interactions with us, including by the customer services team. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Website Experience: For the technical administration of the website; for internal operations; for customer administration; for product surveys; for troubleshooting; for information analysis, information analytics, testing, and research and development purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure.
Protecting our Rights and Property: To protect our rights or property or that of our business partners, franchisees, dealers, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities and prohibited behavior or activities.
Information for our Business Partners, Dealers and Franchisees: To administer and develop our business relationship with you, the business partner, dealer or franchisee you represent, including sharing information with our group, to enter into or perform a transaction with you, to contact you as part of satisfaction surveys or for market research purposes.
Product development: We may use non-identifying and aggregate information to gather information for product management and development. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our web site, or that Y number of software licenses were ordered during a particular time period. This aggregate information may also be shared with our affiliates and independent dealers.
Marketing: To communicate about and administer participation in special events, programs, surveys, contests, sweepstakes, and other offers and promotions; to provide you with information about other goods and services we offer, or offered by others, that are similar to those that you have already purchased or enquired about and to send informational or promotional email messages to you, which you may opt out of receiving as described below.
We gather and use your personal information for either (i) the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and/or (ii) our legitimate interests and in compliance with your fundamental rights and freedoms and/or (iii) because of a legal obligation.
We may disclose Personal Information to the following third party categories:
In the preceding twelve months, we disclosed for our operational business purposes the following categories of Personal Information to the following third party categories:
|Categories of Personal Information||Disclosed to Which Third Party Categories|
|Identifiers||Affiliates, Business Partners, Service Providers|
|Commercial Information||Affiliates, Business Partners|
|Financial Information||Affiliates, Business Partners, Service Providers|
|Technical and Usage Information||Service Providers|
We will endeavor not to keep your personal information in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that information will be destroyed or erased from our systems or anonymized when it has reached the applicable retention period.
We are a global entity and we may process, store and transfer personal information we collect to a country outside your own, provided that certain conditions as set out in the applicable legislation are complied with. We are party to an information transfer agreement with the members of the Snap-on Group and we will keep that document up to date with current law. For more information on the safeguards in place, please contact the data protection manager at: firstname.lastname@example.org
We endeavor to protect the security of your personal information. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavor to protect your personal information, we cannot guarantee the security of your personal information transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal information, we will use procedures and security features to try to prevent unauthorized access. These procedures include physical, electronic, and managerial procedures.
We ask that you keep your information as up-to-date as possible so you may get the maximum benefit from us.
If you have an account with us then you can access and correct personal information that we keep in your online account by clicking on "My Account" and entering your user id and password. For other questions related to updating or changing your account information or if any errors in your personal information cannot be corrected by accessing "My Account", please contact us using the details located on the Contact page.
European Union and European Economic Area Residents. Depending on the circumstances, the General Data Protection Regulation “GDPR” may provide you the right to:
If you are a resident of the European Union or European Economic Area that wishes to make a formal request for information we hold about you, you can contact us here. We will respond to your request consistent with the GDPR.
California Residents: The California Consumer Privacy Act (CCPA) provides California residents specific rights regarding their personal information. You have the right to be free from unlawful discrimination for exercising your rights under the CCPA. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal information) if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal information. You can also exercise the right to prevent such processing at any time by:
What are cookies: Cookies are small text files that are placed on your computer by websites that you visit and are widely used to make websites work, or work more efficiently.
How do I change my cookie settings: Most browsers automatically accept cookies. However, you can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose to set your browser settings so cookies are not accepted, then you can still visit our website, apps and online services, however doing so may affect your use of some parts of our web services, apps and online services and reduce availability of the services provided by our website, apps and online services. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
|.AspNet.ApplicationCookie||Strictly Necessary||Stores account information for the duration of the session.||Session|
|Asp.Net_SessionId||Strictly Necessary||Used by sites built using .NET based technologies and is used to maintain an anonymized user session by the server.||Session|
|_ga||Performance||Associated with Google Universal Analytics, it represents a significant update to their more commonly used analytics service. This cookie distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request and is used to calculate visitor, session and campaign data for analytics reports.||2 year default
|_gid||Performance||Associated with Google Universal Analytics, it stores and updates a unique value for each page visited.||24 hours|
|__RequestVerificationToken||Strictly Necessary||Used by sites built using ASP.NET MVC based technologies, it is designed to stop the unauthorized posting of content to a website, also known as Cross-Site Request Forgery. It holds no information about the user and is destroyed upon closing the browser.||Browser Session|
|__utma||Performance||Associated with Google Analytics, it enables website owners to track visitor behavior, measure site performance and distinguish between users and sessions. It is updated every time data is sent to Google Analytics.||2 year default
|__utmb||Performance||Associated with Google Analytics, it enables website owners to track visitor behavior and measure site performance. This cookie determines new sessions and visits and is updated every time data is sent to Google Analytics. Any activity by a user within the life span will count as a single visit (even if the user leaves and then returns to the site). A return after expiration will count as a new visit, but a returning visitor.||30 minutes|
|__utmc||Performance||Associated with Google Analytics, it enables website owners to track visitor behavior and measure site performance. It is not used in most sites but is set to promote interoperability with the older version of Google Analytics known as Urchin. In the older versions it was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors.||Browser Session|
|__utmz||Performance||Associated with Google Analytics, it enables website owners to track visitor behavior, measure site performance, and identify the traffic source to the site. It is updated every time data is sent to Google Analytics.||6 months|
If you consider that the applicable data protection legislation or this policy has not been followed, please contact the data protection manager at email@example.com.
If you are a citizen of the European Union or European Economic Area, you may make a complaint at any time to the applicable supervisory authority for data protection issues. We have appointed a data protection manager who is responsible for addressing any reported data protection issues related to GDPR, and we would like the opportunity to respond to your concerns before you approach a supervisory authority. Please contact the data protection manager at firstname.lastname@example.org.